Appointments

Request an appointment

Emergencies

Please present to the emergency department at Royal Children’s Hospital for any eye emergencies in children younger than 6 years of age. For children 6 years and older there is 24 hour emergency care at the Eye and Ear Hospital.

Appointments

Because appointments are booked often months in advance please follow the process below:

  1. Ask your GP, specialist or optometrist to provide you with a detailed referral or ask your GP, specialist or optometrist to send us your referral. (If your child has been seen by an optometrist have them provide the referral, not a GP)
  2. Complete the Online Appointment Form below. Once received the referral will be triaged and our reception staff will call to book an appointment within 5-7 business days.
  3. Once your appointment has been confirmed please complete the New Patient Details Form here.
  4. If a Telehealth appointment is required, please see the Telehealth section below.

If you have any questions related to booking follow up appointments, please contact us.

Phone: (03) 9345 6266
Fax: (03) 9454 9398
Email: reception@childrenseyeclinic.com.au

Online Appointment Request

Please Note:
  • By completing this form you are requesting an appointment. Only use this form if you have already obtained a referral from your GP, paediatrician or optometrist. If successful your appointment will be confirmed by our reception staff within 7 days.
  • Medicare requires that you have a current referral to enable you to claim your rebate. Referrals from a specialist last 3 months whilst referrals from a GP or Optometrist last 12 months. It is your responsibility to always have a current referral to cover the date of the consultation.
  • We will attempt to accommodate urgent problems that require sooner attention.
Patient Name(Required)
Time(Required)
Drop files here or
Accepted file types: pdf, jpg, Max. file size: 2 MB.
    Please provide information about the reason you've been referred to us so that our staff can assist you with your appointment (250 max characters).
    This field is for validation purposes and should be left unchanged.

    How long should you allow for the appointment

    Please allow 1.5 hours for your child’s eye examination. We understand that waiting can be challenging. Our orthoptists and doctors strive to keep wait times minimal, but no child’s eye examination can be rushed.

    Examining young children’s eyes can take a variable amount of time. Factors such as administering dilating eye drops and conducting additional tests for diagnosis may vary the duration of the examination.

    While booking appointments, we cannot predict which patients will need more time than usual. Urgent and complex eye issues may arise unexpectedly, necessitating additional support and time.

    On busy days, wait times may extend to 2 hours or more. We kindly request that you consider this when scheduling your visit.

    Your patience is deeply appreciated.

    The clinic has toys and books to help keep your child entertained while waiting.

    What should you bring with you?

    • Medicare card
    • Patient registration form
    • List of medical problems and current medications
    • Payment card
    • Glasses
    • Sunglasses

    What will happen on the day

    After check in with the reception staff, one of our friendly orthoptists will check your child’s vision and ocular alignment along with other basic tests such as 3D tests.

    Dilating eye drops are usually instilled to dilate your child’s pupil after the orthoptist completes their assessment.

    Dilating eye drops are important for the doctor to perform comprehensive check of your child’s refractive errors and internal eye health check.

    Please see below video for an idea on what to expect:

    Telehealth

    If you have a confirmed Telehealth appointment, please upload the photos and visual acuity below for doctor to review as per instructions emailed to you.

    How to prepare for you Telehealth appointment
    Download the Telehealth HOTV Instructions
    Download the Home Visual Acuity Test
    Download the Matching card

    Telehealth Upload Form

    Patient Name(Required)
    Drop files here or
    Accepted file types: pdf, jpg, Max. file size: 2 MB.
      This field is for validation purposes and should be left unchanged.

      Our practice has expertise in tele-ophthalmology, conducted over secure video communication. This increases safety in pandemic times, and for those travelling long distances may save much travel time and effort. Either your doctor will suggest this option, or please ask if you are suitable.

      Prior to the appointment our team will be in touch to provide age appropriate vision testing material to you at home, and coaching on performing the test.